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Customer Help

All your bidet questions and answers here!

Common purchase queries answered

Orders and Shipping

We process your order the moment it is received unless it is past our national bedtime. The moment is shipped the average runtime depends on product, and location but any longer than 5 business days we will notify you with a status update or permission for the delays.

Account creation can be done on the top right of the website, for mobile users click on the menu button on the top left corner of your screen and go to, “My Account”.

Please e-mail or call us with your order number ASAP. We encourage shipping to the same billing address for faster processing as changing the address will require verification with the credit card holder.

We provide tracking numbers to the customer’s e-mail the moment it is sent out. Tracking numbers can take up to 48 hours before providing an estimated arrival date. 

No we use PayPal’s or Stripe payment processors to verify the legitimacy of the credit card’s billing information. No credit card information is kept on Toiletland nor the payment processor’s servers. If extra payment or addons is needed, best to contact us via telephone 1-877-377-0875 with your order number.

Yes this is based on your provincial taxes plus federal GST. Toiletland’s policy is to collect sales tax for the federal government to be paid in full every tax year, plus income taxes generated by the sales of bidets in Canada.

Average shipping times can vary between 2 to 5 business days, any longer we will contact you if it is ok to wait. If the customer cannot wait for their product due to delays, we will provide a full refund. Please contact us if you have any questions.

This is ideal as we offer free shipping to most provinces. 

Toiletland Canada's

Returns and Exchanges

If the item is unused in the box, it can be sent back but we will charge shipping on the way back along with not being able to refund the original shipping charges that was sent to you from the warehouse. Unfortunately once the box is opened and the seal is removed, we cannot take the item back due it due to hygienic reasons. Warranty however, is in full effect and Toiletland’s friendly staff will help you start the process to get your bidet running at factory specifications!

We apologize for our mistake! Please take pictures of the product that arrived and send it to our support team at [email protected] along with your purchase order. We will make it right!

Again we apologize! A picture is worth a thousand words especially attached with your invoice number. Please e-mail us at [email protected] so we can take care of it for you as there’s always shipping insurance.

Assuming the customer hasn’t opened the package, please email us at [email protected] with your invoice number and we can setup the process for you right away!

We are more than happy to help you by email [email protected] or on the phone 1-877-377-0875 during business hours. 

Contact us via e-mail or telephone right away with your invoice number! Please check your e-mail after your purchase to double check the address entered on the invoice! 

Assuming if it isn’t shipped yet, yes a net refund is possible minus 4% of the invoice order total. This is considered to recoup the credit card fees that we do not get back after processing a refund.  If a product is shipped, customer can reject the package and it will be returned to sender. In that case we would deduct shipping charges and do a net refund.

Absolutely the product page will allow this and notify the customer. Please contact us if you have any questions about stock arrival or shipping date inquires. We will also send an email for confirmation of delays to the customer’s invoice.

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