Frequently asked questions

Toiletland FAQs

Common questions and answers.

Contact and shipping

Can I speak to Phil?

Yes, of course! Please send us an email at [email protected], or give us a call at 1-236-995-2239 between the hours of 9:00AM – 5:00PM (PST)

We are more than happy to answer questions and inquiries, provide information, and assist you with your order.

Phil standing in front of a wall of bioBidet bidet seat boxes

Where are you located?

We operate out of Vancouver, British Columbia, Canada.

Do you have a pick-up option?

Unfortunately, we do not yet offer pick-up for orders. We hope to provide this service in the near future and are working hard to make it a reality.

Where do you ship to?

We ship to all provinces and territories located in Canada, and all states in the United States of America.

What is a business day?

Business days are Monday to Friday, they do NOT include Saturdays, Sundays, or holidays.

How long will my order take to be shipped and delivered?

Your order will be processed within 1 business day from the date you place your order.

After your order has been processed, you will be provided with a tracking number and a link to the courier tracking page. Please allow 24-48 hours for your tracking to update.

We ship out your order within 1-2 business days of processing your order.

The average delivery time is 3-5 business days. Shipping may take additional time if being delivered to a rural address.

Shrink-wrapped pallet of boxed orders in the Toiletland warehouse, ready to ship

How much will shipping cost?

Enter your delivery address in the cart or at checkout to see available courier services and shipping rates. Rates can change with your destination and the items and quantities in your cart. Select a shipping option to see your updated total before you place your order.

Price match guarantee

Do you price match?

Should you find the same product on a competitor’s website at a lower price than what we offer at Toiletland, we would be more than happy to refund your original payment for the difference. Please understand that we do this as cost permits, to be fair to both our customer and Toiletland.

Please ensure all of the following criteria below have been met for a price match offer:

The item was purchased from our website prior to requesting a price match
The item was NOT purchased with a promotion such as rebate or a buy-one, get-one free offer.
The item MUST be in stock on the competitor’s website
The competitor MUST be an online store, with NO physical retail locations
The competitor MUST NOT be a discounter or auction website such as eBay, overstock, etc.
The competitor MUST be an Authorized Retailer for the product in question

The price match offer includes the item price and the shipping charges, it EXCLUDES sales tax.

Stack of Infinity Bidet boxes, including an Eaze Z3, on a hand cart, ready to ship

How do I submit a price match request?

Email us or call us which ever you prefer as we are always happy to make it easier for you to get the best price for a bidet!

Please send us an email at [email protected] with the following information:

Name
Order Number
Date of purchase
Brief description
Screenshots and images are REQUIRED for best customer service!

You may also call us at 1-236-995-2239.

Pallets of bioBidet Slim 3 boxes on warehouse shelving, ready to ship

Returns and warranty

What is your return policy?

The item or box is broken on arrival

Please take pictures of the damage and send us an email at [email protected]. We will file an insurance claim with the shipping company.

The box has been opened, the item has been installed and is functioning normally

All sales from Toiletland Canada are FINAL sale due to hygienic purposes. We do not offer refunds or exchanges.

Exception: Eco-Nova, Ultra-Nova, and Infinity Eaze-Z3 seats have a 60-day trial. Within 60 days of delivery, email [email protected] with your order number and we send you the steps and a prepaid return label. See the trial terms.

The order has been delivered and the box has not been opened

If the box and seal have not been opened, you can return it for a net refund: the order total minus a 5% processing fee, the original shipping charge, and the return shipping cost.

An issue occurs with the item during the period of your warranty

Please send us an email at [email protected] with relevant photos and videos of the issue, or give us a call at 1-236-995-2239 and leave a message.

Installation

How hard is it to install a bidet to an existing North American toilet?

Not very hard at all, as long as you are physically capable of using a wrench. Most of our products only need the water line and electrical plug hooked up. However, if you are not in a state to install the bidet yourself, please contact your local plumber for an installation.

Please read each product description carefully to determine what will be required to set up your bidet.

Hand tightening the water supply valve behind a toilet during a bidet installation

Need a hand during installation?

You can call our help line during business hours for further assistance at 1-236-995-2239

What our customers say

      
   Toiletland Canada
   79 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   K T 
 27 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. Just installed my new bidet and honestly wish I'd done this years ago. Setup was straightforward, took maybe 20 minutes with no plumber needed. The water pressure is adjustable, the seat is comfortable, and everything feels well-built. It's one of those upgrades where you immediately wonder how you lived without it.
Bought mine from Phillip at Toiletland and had a great experience. Fast shipping, good price, and the product arrived well-packaged. Would absolutely recommend picking one up from them if you're on the fence.
  
 
      Posted on Google  
   
   Reece Steinberg 
 10 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. Thrilled with the two new brondell bidets from Toiletland! But the best part of this was Philip’s dedication to customer service. I have a complicated setup with unusual sized wall mounted toilets that were difficult to find electric bidets for. Philip made lots of calls to the manufacturer, shared measurements and gave advice to make sure the bidets would work. Definitely above and beyond and I would not buy from anywhere else.
  
 
      Posted on Google  
   
   Luke Rodine 
 3 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. Great store! Philip was quick to respond, super friendly, and helpful. Thankfully he had the Swash 1400 in stock and was able to accommodate fast in person pick up. I couldn’t find a better price either. No doubt Toiletland Canada will be where I turn to for an upgrade or further expansion in the home. Thank you!!
  
 
      Posted on Google  
   
   Mary Giroux 
 4 March 2026
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Phillip!
  
 
      Posted on Google  
   
   Alfred 
 27 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. Phillip was professional and responsive in answering my inquiries. I ended up buying 2 Nova bidets and we managed to install one by ourselves with only a little difficulty.
  
 
      Posted on Google  
   
   Valeria Arbex Simpson 
 21 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. I found ToiletLand Canada while searching for options to buy a bidet. The fact that it is a local company in Vancouver, Canada, was a plus for me. Customer Service is excellent, and Phillip was so helpfull answering all my questions regarding the bidet, since it was the first time buying one. The toilet is already installed. It is a great product, and it is meeting my expectations. I am glad I did.
  
 
      Posted on Google  
   
   Lee Wasilenko 
 13 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. Great service and responsiveness. Thanks Phillip!
  
 
      Posted on Google  
   
   Daniel Wynne 
 12 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. I can't speak highly enough about the customer service of Toiletland.  Through phone and email, the communication has been top notch and despite an unexpected outcome, I was treated with top tier customer service.  Highly recommend!  Purchase with confidence.
  
 
      Posted on Google  
   
   Silver Glide 
 12 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. We are recent customers of Toiletland in mid December 2025. We purchased two BB2000 Biobidet bidet seats and, quite frankly, we don't know why we didn't do it much sooner. Toiletland was exceptional and quick with our order and they came sooner than expected. They installed quickly and easily and they have truly made the experience in the washroom a much more pleasant and cleaner one, since.
After purchasing our products and using them for a short while we found that a particular feature was not working, or we were not interpreting the instructions correctly, so we contacted Toiletland by e-mail on a late Friday afternoon, and we were not expecting a reply until the following business week.
We received a reply from Phillip from Toiletland by email on Saturday morning with an entire list of things we could try to solve the problem. All of the suggestions were clearly laid out and easy to understand.
They basically gave us one option after another in case the previous one didn't work.
As it turned out, the first one worked, and the problem was us not interpreting the instructions correctly and Phillip simply cleared up the misunderstanding with his instructions.
We immediately had the feature working, and now, all of the features are working as advertised.
We could not be happier with the service support we got from Toiletland, and would highly recommend giving them a try. They are a Canadian company and as stated, their service is extremely good.
  
 
      Posted on Google  
   
   Cody W 
 7 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service!

Read our Google reviews or leave one of your own: Toiletland Canada on Google

In the press

Still got questions?

Give me an e-mail and we can setup a call to talk more about bidets as I (Phillip ) have been selling them in Canada for the past 12 years! I look forward to hearing from you!

[email protected]